ORGANISATIONAL COMMUNICATION CLIMATE AND EMPLOYEE’S JOB PERFORMANCE IN CROSS RIVER UNIVERSITY OF TECHNOLOGY, NIGERIA
Authors:
Daniel Calixtus Akarika, Ph.D, Philomena Effiong Umoren, Ph.D & Emem Uwemedimo Okon
Abstract:
This study on organisational communication climate and employees’ job performance in Cross River University of Technology (Crutech) made use of the survey research design with a questionnaire as an instrument of data collection. The population of the study is 1,000 which comprise the management and staff of Crutech (https.//crutech.edu.ng). The sample size for the study was determined using Krejice and Morgan (1970) sample size determination formula. The sample size is 278. The study made use of the census technique to administer questionnaires to the respondents. The study which was anchored on modern organisational theory and McGregor’s Theory X and Y found out that the majority of respondents (48%) agreed that the pattern of communication flow in Crutech is downward communication that is a communication from the top (superior) to bottom (subordinates). The study also revealed that the majority of respondents said that they were not satisfied with the prevalent communication climate and agreed it to be unsatisfactory (75%). The study recommends that to maintain a favourable communication climate and enhance job performance in tertiary institutions, all patterns of communication (upward communication) that is a communication from the subordinates to the superiors; (downward communication), that is a communication from the superiors to the subordinate; (horizontal communication), that is communication among people in the same organisation and (informal communication), otherwise known as grapevine, that is communication founded on rumours and informal networks. The study also recommends that the management of Crutech should improve on the existing communication practice and involve employees in the decision-making process by organising communication training exercise for employees in order to create an effective and efficient communication atmosphere that contribute to the attainment of organisational goals.