FACTORS INFLUENCING THE ADOPTION OF INTERNET BANKING IN MAURITIUS: A RESEARCH DESIGN THROUGH EXPLORATION

Authors: Tse Kai Wai Dudley, Narsoo Jeetendre, Bala Rawloo Appadoo, Chittoo Hemant B.

ABSTRACT

The advent of ICT has transformed industries around the world. The Banking and Financial Services Sector has been one of the sectors whereby ICT has been most adopted. The option not to adopt ICT in the banking and financial services sector would in fact tantamount to the death of the organization. Internet Banking (IB) has gained increasing popularity around the world as online services are perceived as being more attractive than those provided by traditional banking channels. This paper reviews the literature in the area of internet banking and the issues surrounding its adoption and non-adoption. The paper goes on to explore some latest statistics in the area of internet Banking in Mauritius. Clearly, Internet Banking has achieved a high level of penetration among Mauritians although there is scope for further penetrating the market which is still growing. It can safely be inferred that as the computer-savvy generation is rapidly replacing the less savvy ICT generation/s, IB would be the new normal in Mauritius.

Keywords: Internet Banking, Factors Affecting Adoption, IB in Mauritius

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