THE INFLUENCE OF LEADERSHIP AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL SUPPORT IN THE REGIONAL OFFICE OF THE DIRECTORATE GENERAL OF TAXES (DJP) WEST JAKARTA

Authors: Esther Grace Yolanda Tambunan, Imam Wibowo & Iwan Kurniawan Subagja

ABSTRACT

This research aims to: 1) determine the influence of leadership on organizational support, 2) determine the influence of job satisfaction on organizational support, 3) determine the influence of leadership on employee performance, 4) determine the influence of job satisfaction on employee performance, 5) determine the influence of organizational support on employee performance, 6) determine the influence of leadership on employee performance through organizational support, and 7) determine the influence of job satisfaction on employee performance through organizational support. The research was conducted at the West Jakarta Regional Office of the Directorate General of Taxes (DJP) with a research sample of 62 respondents. The sampling technique uses a proportional sampling technique. The data analysis method uses descriptive analysis and path analysis.

The results of the research show that: 1) there is an influence of leadership on organizational support, 2) there is an influence of job satisfaction on organizational support, 3) there is an influence of leadership on employee performance, 4) there is an influence of job satisfaction on employee performance, 5) there is an influence of organizational support on employee performance, 6) there is no influence of leadership on employee performance through organizational support, and 7) there is no influence of leadership on employee performance through organizational support. The organizational support variable cannot mediate the leadership and job satisfaction variables on improving employee performance.

Keywords: Leadership, Job Satisfaction, Organizational Support, Employee Performance.

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