TEACHING QUALITY MANAGEMENT BASED ON THE CIPO APPROACH AT THE UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES, VIETNAM NATIONAL UNIVERSITY HO CHI MINH CITY

Authors: Bui Ngoc Quang, Vu Tien Long & Nguyen Thi Thi Thu

ABSTRACT

Teaching quality management is a critical component of higher education quality management because teaching is the process through which educational objectives and curriculum content are directly transformed into students’ actual learning outcomes. This article examines teaching quality management through the four components of the CIPO framework: institutional and policy context, teaching input resources, the teaching process, and the teaching outcomes at the University of Social Sciences and Humanities, Vietnam National University Ho Chi Minh City (USSH, VNU-HCM). Specifically, the author: (1) systematizes the theoretical foundations of teaching activities and teaching quality management in higher education, clarify the concept of teaching quality management, and establish the CIPO (Context–Input–Process–Output) framework as the analytical model; (2) analyzes the current state of teaching quality management and identify its existing challenges and limitations; and (3) propose feasible solutions and implementation plans to improve the effectiveness of teaching quality management at USSH, VNU-HCM in the coming years.

Keywords: quality management, teaching activities, quality assurance, CIPO

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