A CONCEPTUAL FRAMEWORK OF THE IMPACT OF TOTAL QUALITY MANAGEMENT ON ORGANIZATIONAL PERFORMANCE
Authors:
Dr. Munir Theeb
Abstract:
The contemporary world today, along with all its institutions, faces many challenges: these challenges have emerged from the information technology revolution and has turned the world into a global village. In addition to the pressures facing the goods and services industries in terms of quality standards global competition, technological advances, and economic blocs and international agreements. All of this was sufficient reason for leaders in all sectors at the global level to think deeply about the need for a new approach to confront all these challenges; hence the new philosophy of total quality management. This paper aims to highlight the conceptual framework of the impact of total quality management on organizational performance as one of a modern management approach in support of organizations, and the development of organizational performance. From this standpoint, the author will work on the definition of impact of total quality management on organizational performance, the relationship of TQM concepts to other related concepts, Emergence and evolution of the concept of total quality management. The author will also clarify the most important principles and the basic requirements for the implementation of total quality management along with their priorities, and then discuss the stages involved in comprehensive quality. At the end of the paper, the author will lay out the most important tools used in total quality management to improve the quality of organizational performance more effectively and efficiently.