PREVALENT CONFLICTS AND EMPLOYEE ENGAGEMENT IN THE SELECTED MANUFACTURING COMPANIES IN NIGERIA
Authors: Aina, Ebunoluwa Ibu-Anu, Adejuwon, Joshua Adewale, Eso Ayoola Abimbola & Abiodun Afolabi Fadekemi Omogbonjubolanle
ABSTRACT
This study examines the relationship between diverse prevalent conflicts and employee engagement in selected manufacturing companies. The study made use of the survey research design. The sample of the study comprises of 3,137 employees from three manufacturing companies in Lagos, Nigeria, which include Coleman wire & cables with 121 employees, May & Baker Nig. Plc. Convenience Sampling Technique was adopted as a sampling technique with sample size determined with Taro Yamane’s formula. Questionnaire was administered on 355 respondents across the 3 manufacturing companies. Statistical Package for Social Sciences (SPSS) was used after the data gathered are coded and managed as well as descriptive and inferential statistics for data analysis. The descriptive statistics such as simple percentages, frequencies were adopted used for demographic variables while hypothesis was tested multiple regression analysis. The findings of the study revealed that the values of employee engagement were regressed on the values of types of conflict prevalent in the selected manufacturing companies. The study concluded that to mitigate conflict, role overload should be reduced to the barest minimum to enable an employee conveniently perform organisational functions effectively. Consequent upon this study, it was recommended among others management should develop diverse but appropriate means of resolving and managing conflict at the felt stage before it escalates hence, making the aftermath result to a riotous degree.
Keywords: Employee engagement, Manufacturing companies, Organisational functions, prevalent conflicts
REFERENCES
- Adeolu-Akande, M. A., Sanya, E. A. O. & Oyedokun, G. E. (2021). Conflict management and organisational performance of selected public sector establishments in Ibadan, Oyo State, Nigeria. Fountain University Oshogbo Journal of Management (FUOJM), 5(3), 75-90.
- Adeyemi, J. K. (2022). Workplace conflict on productivity and emotional stability of employee. International Journal of Management and Business Applied, 1(2), 103-109.
- Ahmad, J. Zahid, S. Wazali, F. & Alli, W. S. (2021). Impact of role conflict and role ambiguity on job satisfaction the mediating effect of job stress and moderating effect of Islamic work ethics. European Journal of Management Research. 6(4).
- Albrecht, S. L. Furlong, S. & Leiter, M.P. (2023). The psychological conditions for employee engagement in organisational change: Test of a change engagement model. Organisational Psychology, 14.
- Amele, G. O. (2019). Relationship and conflict management in organisations and institutions. International Journal of Institutional Leadership, Policy and Management. 1(2), 336-347.
- Bandiyono, A. & Al Ashri, M. B. (2022). Ambiguity, role conflict towards independence commitment with competence mediation and religiosity moderation. Jurnal Akumtasi, 16(1), 108-126.
- Bob-Fubara, I., Amah, E. & Okocha, B. F. (2020). Compromising conflict strategy and workplace harmony in oil servicing companies in rivers state. International Journal of Research and Scientific Innovation (IJRSI), 9(7), 50-54.
- Brown, A. (2023). Organisational culture, communications and conflict: A symbiotic relationship. Journal of Organisational Culture Communication and Conflict, 7(3).
- Budriene, D. & Diskiene. D. (2020). Employee engagement: Types, levels and relationship with practice of hrm. Malaysian E Commerce Journal (MECJ), 4(2), 42-47.
- Calhoun, C. & Gertis, J. (2022). Contemporary Sociological Theory, Fourth edition. John Wiley & sons ltd publishers. The Atrium, Southern Gate Chichester, West Sussex po1985SQ, UK.
- Cham., B. S. Andrei, D. M. & Griffin, M. A. (2021). Investigating the joint effects of overload and underload on chronic fatigue and wellbeing. International Journal of Work, Health and Organisations, 35 (4), 344-357.
- Chanana, N. & Sangeeta. (2021). Employee engagement practices during covid-19 lockdown. Journal of Public Affairs, 21(4), 1-8.
- Cherian, J., Vilas, G. B. & Raj. P. P. (2020). The role of cultural diversity and how they impact work team performance. International Journal of Mechanical Engineering and Technology (IJMET), 11(9), 11-22.
- Chika-Anyanwu, H. & Oparanma, A.O. (2020). Conflict and workers morale in manufacturing companies in river state, Nigeria. Asian Journal of Social Science and Management Technology, 2(4), 102-119.
- Folger, J. P., Poole, M. S. & Stutman, R. K. (2018). Working through Conflict: Strategies for Relationships, Groups and Organisations. 18th ED. Routledge, Taylor and Francis group.
- Garcia-Guerrero, S. & O’Hara, D. (2022). The actions dynamics of approach-avoidance conflict during decision-making. Quarterly Journal of Experimental Psychology, 76(1).
- Ibiwoye, A. Mojekwu, J. & Dansi. F. (2020). Enterprise risk management practices and survival of small and medium scale enterprises in Nigeria. Studies in Business and Economics, 15(1), 68-82.
- Khawaja, M. (2020). Workplace relationships: Theoretical framework based on key propositions. Journal of Organisational Culture Communication and Conflict, 24(3), 1-6.
- Kim, M. & Kim. J. (2020). Corporate social responsibility, employee engagement, well-being and the task performance of frontline employees. Management Decision, 59(8), 2040-2056.
- Kittisak, J. & Siridech, K. (2021). The impact of the workload on the job satisfaction: Does the job stress matter? Academy of Strategic Management Journal, 20(5), 1-13.
- Lambert, E. G. Elechi, O. O. & Baker, D. (2022). Do the effects of organisational trust on correctional staff job attitudes vary by culture: A preliminary test with Nigerian prison staff? Journal of Ethnicity in Criminal Justice, 20 (1), 22-47.
- M’ndzeshang, F. M., Jean-Francois, N. E., Wamba, J. H. T. & Kamgang, H. (2023). Employee engagement and individual work performance: A study applied in the Cameroonian private sector. International Journal of Accounting, Finance, Auditing, Management and Economics (IJAFAME), 4(4), 31-48.
- Megat, P. A. & Krishnan, L. (2023). Key drivers of employee engagement in Malaysian manufacturing sector. International Journal of Academic Research in Business and Social Sciences. 13(12), 6022-6045.
- Morris. S. N. (2023). Cultural diversity in workplace and the role of management. American Journal of Industrial and Business Management, 13, 380-393.
- Moruku, R. K. & Oluwafemi, P. O. (2023). Employee engagement strategies and organisational conflict management. A study of hospitality industry in delta state, Nigeria. European Journal of Business and Innovation Research, 11(5), 27-41.
- Mounika., C. H. Pavani, M. & Reddy M. (2020). A study of employee engagement. Journal of Emerging Technologies and Innovative Research, 7(8), 100-104.
- Olabiyi. O. J. (2022). Study of conflict resolution mechanisms and employment relations in multinational companies in Africa: Empirical evidence from Nigeria & South Africa. SA Journal of Human Resources Management, 20(a 1900), 1-8.
- Olonode, Z. Omotoye, O. O. & Boyede, M. A. (2021). Conflict management strategies and employee involvement in Transmission Company of Nigeria (TCN), Osun state, Nigeria. BERJAYA Journal of Services and Management, 16, 52-66.
- Omisore, B. & Ashimi, R. A. (2014). Organizational conflicts: Causes, effects and remedies. International Journal of Academic Research in Economics and Management Sciences, 3(6).
- Onoh, H. K. (2020). Avoidance conflict: The devil’s alternative. Studies in Communication and Conflict Management Journal, 1-13.
- Ozigbo, A. M. & Idegbesor. M. (2020). Team building and performance in organisations: An exploration of issues. International Journal of Management and Entrepreneurship (IJME). 2(1), 184-199.
- Padma, K.V. & Koti, J. (2019). Conflict management styles. Journal of Emerging Technologies and Innovative Research (JETIR), 6(6), 217-220.
- Raditya, W. (2018). Influence of role conflict, authorities of jobs in employee work satisfaction (Case study, Bank Kalsel main branch Banjrmaso employee). International Journal of Business and Economic Affairs (IJBEA), 3(4), 160-170.
- Radu, M. (2023). Employee engagement: An actual theme in a permanent evolution. Journal of Human Resources Management Research.
- Raewf, M. & Mahmood. Y. N. (2021). The cultural diversity in the workplace. Cihan University Erbil Journal of Humanities and Social Sciences, 5(1), 1-6.
- Rahim, M. A. (2023). Managing conflict in organisations. EBook Published. Routledge, New York.5th Edition.
- Raveenther, A. (2020). Impact of sustainable human resource management practices in organisational performance of banking sector in trincomalee district in Sri Lanka. International. Journal of Advanced Engineering and Management Research, 5(6), 57-67.
- Reissova, A. & Papay. M. (2021). Relationship between employee engagement, job satisfaction and potential turnover. TEM Journal, 10, 847-852.
- Salvation. M. D. (2019). Communication and conflict resolution in the workplace: Overcoming barriers in matrix coating. Dev Sanskriti Interdisciplinary International Journal, 13(112), 25-46.
- Samwel, J. O. (2018). Effect of employee relations on employee performance and organiational performance – study of small organisations in Tanzania. International Journal of Economics, Business and Management Research, 2(4), 528-540.
- Santhanam, N. & Srinivas. S. (2020). Modelling impact of employee engagement and happiness on burnout and turnover intention among blue-collar workers at a manufacturing company. Journal of Public Affairs, an International Journal. 27, 499-516.
- Solaja. O. (2015). Industrial conflict and its management in selected Nigerian manufacturing companies. International Journal of Organisational Leadership, 4, 430-439.
- Suprapto, D. & Wigido, A. M. N. (2021). The effect of employee empowerment, organisational justice, conflict and work motivation on employee performance (Case study of Bank Mandiri Indonesia). European Journal of Business and Management Research, 6(5), 2021.
- Thangarajul., K. Venkatesh, S. Vaganthi, R. & Haribala K. (2021). A study on employee engagement in manufacturing companies in Tamilnadi. International Journal of Innovative Research Technology. IJIRT, 8(5), 623-628.
- Wei-Gang, T. & Vandenberge, C. (2021). Role overload and work performance: The role of psychological strain and leader-member exchange. Frontier Psychology, 12.
- Wolor, C. W. (2019). Effect of organisational justice, conflict management, compensation, workstress, work motivation on employee performance sales people. Humanities and Social Sciences Reviews, 7(4), 1277-1284.