TECHNOLOGY ADOPTION AND DIGITAL TRANSFORMATION OF NIGERIAN CIVIL AVIATION AUTHORITY: MODERATING STRATEGIC ORIENTATION

Author: Silva Opuala-Charles

ABSTRACT

The study titled “Technology Adoption and Digital Transformation of the Nigerian Civil Aviation Authority (NCAA)” explores the relationship between technology adoption and digital transformation within the aviation sector in Nigeria. Technology adoption is analyzed through its dimensions: perceived usefulness, compatibility, and organizational readiness, while digital transformation is examined via organizational agility, workforce enablement, and operational Efficiency. The research employs a cross-sectional survey design, targeting senior staff across key Nigerian airlines, and utilizes Structural Equation Modeling (SEM) to assess the interaction between variables.

The findings highlight that organizational Readiness strongly predicts successful technology adoption, followed by perceived Usefulness and Compatibility. These dimensions collectively influence digital transformation outcomes, with organizational Readiness playing a pivotal role in ensuring infrastructure and human resource adequacy. Digital transformation is positively associated with organizational agility, workforce enablement, and operational Efficiency, demonstrating that technology adoption directly enhances these areas. Furthermore, strategic Orientation moderates the relationship, aligning technological initiatives with organizational goals.

The study concludes that addressing challenges such as inadequate infrastructure, skills gaps, and regulatory barriers is crucial for leveraging technology adoption to drive digital transformation. It recommends investments in infrastructure, employee training, and the development of a digital transformation roadmap. Public-private partnerships and policy revisions are also advocated to foster a supportive ecosystem for innovation.

Keywords: Technology adoption, digital transformation, organizational Readiness, aviation sector, strategic Orientation.

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