ANALYSIS OF THERAPEUTIC COMMUNICATION PRACTICES BY MEDICAL PERSONNEL IN HEALTH SERVICES (STUDY AT BISUI PRATAMA HOSPITAL (RSP) SOUTH HALMAHERA PRIMARY)

Authors: Mansur Abisan S. Ikom, Dr. Noviyanty Elizabeth Ayuna, M.pd & Dr. Made Wilantara, M.Si

ABSTRACT

Therapeutic communication is a crucial element in health services because it builds empathy, trust, and understanding between medical personnel and patients. At Pratama Bisui Hospital, South Halmahera, a number of patient complaints regarding ineffective communication prompted this study. The purpose of the study was to analyze the principles and barriers to therapeutic communication and the communication pattern used in medical services at the hospital. This study used a descriptive qualitative approach with a constructivist paradigm and case study method. Data were obtained through in-depth interviews, participant observation, and document analysis of doctors, nurses, patients, and patient families. The results showed that the principles of therapeutic communication such as transparency, empathy, supportive attitudes, positive views, and equality had begun to be applied, although not optimally. The main obstacles found were language and cultural differences, low communication training, and the absence of standard SOPs. The communication pattern that developed was relational and convergent, which encouraged active patient participation in medical decision-making. In conclusion, therapeutic communication at Bisui Pratama Hospital leads to more dialogic and humane practices, but still requires structural strengthening and communication training for medical personnel.

Keywords: Therapeutic Communication, Medical Personnel, Health Services, Hospitals Pratama Bisui

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