THE UNIQUE EUROPEAN AIR SPACE
Author: Ana Lazarovska
ABSTRACT
The evolution of air traffic, particularly within the European Union, underscores the importance of international cooperation, regulatory frameworks like the Single European Aviation Area and Open Skies, and the increasing focus on user satisfaction, especially for passengers rather than cargo. Modern management practices emphasise the need to prioritise service users, or passengers, by implementing responsive feedback systems and mechanisms that enhance their experience, despite historical challenges such as lengthy and inflexible processes. To align with contemporary business and technological advancements, these mechanisms must be optimised and rapidly integrated into air traffic management, ensuring that passenger satisfaction becomes a core element of the industry’s growth and development strategy.
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